We want to give you the best possible service. If at any point you become unhappy or concerned about the services we have provided to you or any bill that we have issued to you then you should inform us so that we can do our best to resolve the problem for you.
In the first instance, it may be helpful to contact Damon Parker, as the partner handling the claim. We also have a complaints policy, a copy of which we can provide to you at any time.
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman, which is an independent body which investigates complaints about service issues with lawyers. If you wish to refer your complaint to the Legal Ombudsman, this must be done within six months of receiving a final written response from us about the complaint. The Legal Ombudsman's website is at www. legalombudsman.org.uk. You can contact the Legal Ombudsman by email to enquiries@legalombudsman.org.uk or by telephone on 0300 555 0333 between 9am and 5pm.
You have the right to challenge or complain about our bills. You may also be entitled to have our charges reviewed by the Court. This procedure is known as assessment. Further details are given in the Terms and Conditions, and you have rights under Part III of the Solicitors Act 1974. Except in exceptional circumstances, the Court will not allow a bill to be assessed if the application for assessment is made more than 12 months after delivery of the relevant bill.
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